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Synmac Quality Policy^
We are committed to continually improving the quality of our service. It is our duty to develop long term partnerships with each of our customers. We feel this is best achieved by delivering products and services 100% right the first time, on time, every time. To do this we will adhere to the following principles:
Synmac will only purchase products from specifically approved plants and will only supply products to customers from plants whose products they have approved. We regularly visit our suppliers to evaluate them not only on the basis of ability to deliver satisfactory products on a timely and cost-efficient basis, but also on their commitment to operate in a safe and environmentally responsible manner.
Product Quality Improvement
Synmac will continue our program of regular visits to our suppliers' plants, and will continue to educate them on the quality of product and service required by our customers. Synamc uniquely able to do this, as almost all of our sales representatives are technically trained (chemists, chemical engineers, microbiologists, QC, etc.) most with in-plant or industrial laboratory experience. Synmac will also continue to search for new products, as well as for new sources for products where we feel our existing sources have lapsed in either product or delivery quality, and/or have failed to meet the needs of our customers or markets.
We will only send production quality samples to customers and we will send lab-produced or pilot plant samples only by prior agreement. We will provide pre-shipment and co-shipment samples any time they are required. Samples will always be accompanied by appropriate Occupational Safety and Health Administration (OSHA) labels and Material Safety Data Sheets (MSDS's).
In the event of a complaint, Synmac will take appropriate action to rectify the situation. This typically involves contacting the supplier or other persons involved including Synmac employees, to determine the best way to handle the situation and ensure compliance with our quality standards.